Privacy Policy

Last Updated: November 2025

Welcome to GateHopper, a mobile application developed by TwynTails LLC. This Privacy Policy

explains how we collect, use, and protect information when you use the GateHopper website or mobile

application (collectively, the “Services”).

By using GateHopper, you agree to the practices described below.

1. Purpose of GateHopper (Important Notice)

GateHopper provides airport wayfinding, general airport information, and travel guidance for

convenience only.

GateHopper is not an official navigation, safety, or operational system and should not be relied on as

the sole source of airport directions, gate status, or flight information.

Some features—including airport layouts, amenities, and flight-related info—may come from publicly

available sources, open datasets, or legally permitted automated collection (“scraping”). These sources

may occasionally be inaccurate, outdated, or incomplete.

2. Information We Collect

Information You Provide

- Email address or account details (if applicable)

- Feedback, messages, or support inquiries

Information Automatically Collected

- Device type, browser type, and operating system

- App and website usage analytics

- Log data (time of access, features used, interactions)

- Non-precise location (only if permissions are granted on mobile)

GateHopper does not collect sensitive information such as government IDs, financial data, or biometric

identifiers.

3. How We Use Your Information

We use your information to:

- Deliver airport navigation and travel guidance

- Improve the accuracy and performance of the Services

- Troubleshoot issues and enhance user experience

- Provide optional notifications related to travel

- Communicate updates or important information

We never sell or rent your personal information.

4. Public Data & Accuracy Disclaimer

Certain information displayed in GateHopper comes from:

- Public airport and aviation data

- Public websites and APIs

- Public amenities listings

- Open datasets and other publicly accessible sources

Because these sources may update frequently, GateHopper cannot guarantee the accuracy,

completeness, or real-time reliability of airport maps, gate assignments, or other informational content.

5. Third-Party Tools and Services

GateHopper may use trusted third-party tools for:

- Analytics

- Crash reporting

- Optional flight or airport data retrieval

These providers may collect anonymized information under their own privacy policies.

6. Data Storage & Security

We use reasonable administrative, technical, and organizational measures to protect your information.

However, no digital system is 100% secure.

We store only the data necessary to operate the Services and retain it for as long as required for

functionality or legal compliance.

7. Children’s Privacy

GateHopper is not intended for children under 13, and we do not knowingly collect personal data from

children.

8. Your Choices

You may:

- Disable location permissions

- Request deletion of personal data

- Stop using the Services at any time

- Uninstall the mobile app

Turning off certain permissions may limit available features.

9. Updates to This Policy

We may update this Privacy Policy over time. When changes occur, we will update the “Last Updated”

date. Continued use of the Services indicates acceptance of the new policy.

10. Contact Us

For privacy-related questions, concerns, or requests, contact us at:

TwynTails LLC

Email: info@twyntails.com

Los Angeles, CA

United States